Quick contact info

Unit Infotech is a leading technology solutions provider specializing in software development, IT consulting, digital transformation, and call center services. With expertise in innovative technologies and a customer-centric approach, Unit Infotech delivers tailored solutions for businesses across industries, ensuring efficiency, scalability, and growth. Trusted globally, they prioritize excellence and timely delivery.

icon_widget_image Plot No.C, 130, Sector 82, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 140308 icon_widget_image +919996988538 + (123) 1234-567-8901 icon_widget_image hr@unitinfotech.com hr@unitinfotech.com
+91 9996988538 hr@unitinfotech.com Mon - Sat 8:00 - 17:30, Sunday - CLOSED
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IVR & CRM solutions

IVR & CRM Solutions

At Unit Infotech, we provide advanced IVR (Interactive Voice Response) and CRM (Customer Relationship Management) solutions to streamline your customer interactions and enhance operational efficiency. Our tailored systems are designed to meet the unique needs of your business, improving customer satisfaction while driving productivity.

IVR Solutions

Our IVR systems enable automated customer interaction through intuitive voice and keypad inputs.

Key Features:

  • Customizable Menus: Personalized options to match your business requirements.
  • Multilingual Support: Cater to a diverse audience with multiple language options.
  • 24/7 Availability: Ensure round-the-clock assistance for customer inquiries.
  • Call Routing: Direct calls to the right department or agent for faster resolutions.
  • Self-Service Options: Enable customers to perform tasks like bill payments, order tracking, and more without human assistance.
  • Analytics & Reporting: Gain insights into call patterns and customer behavior to improve services.

CRM Solutions

Our CRM platforms simplify the management of customer relationships, helping you build loyalty and drive sales.

Key Features:

  • Centralized Database: Maintain all customer information in one secure location.
  • Lead Management: Track and nurture leads through the sales funnel.
  • Automated Workflows: Reduce manual tasks with efficient automation.
  • Customer Insights: Use analytics to understand customer preferences and improve decision-making.
  • Integration Capabilities: Seamlessly integrate with other tools like email, chat, and social media.
  • Scalability: Adaptable solutions for businesses of any size.

Industries We Serve

At Unit Infotech, we cater to a diverse range of industries, providing tailored solutions that meet the unique needs and challenges of each sector. Our expertise allows us to deliver innovative services that drive growth and enhance operational efficiency.

E-Commerce

Order processing, returns management, and customer care.

Banking & Finance

Account assistance, transaction support, and information dissemination.

Healthcare

Patient support, appointment scheduling, and inquiries.

Retail

Loyalty program support, promotions, and product inquiries.

IT & Software

 Technical support and troubleshooting services.

Travel & Hospitality

Booking management and travel assistance.

Partner with Us

At Unit Infotech, partnerships mean mutual growth and shared success. When you collaborate with us, you gain a trusted partner dedicated to delivering innovative, scalable, and customized solutions tailored to your business needs.