Inbound Services
Unit Infotech offers top-notch inbound call center services designed to provide seamless customer support and enhance your brand’s reputation. Our team of skilled professionals ensures every customer interaction is handled with care, efficiency, and precision, fostering loyalty and trust.
Our Inbound Services Include:
- Customer Support
Prompt and empathetic assistance for inquiries, complaints, and general support needs. - Order Processing
Efficient management of order placements, tracking, and updates to enhance customer satisfaction. - Technical Support
Expert guidance and troubleshooting to resolve technical issues effectively. - Helpdesk Services
Comprehensive solutions for resolving customer issues and queries across multiple channels. - Appointment Scheduling
Streamlined scheduling for healthcare, financial, and other service-based industries. - Billing and Account Management
Assistance with billing inquiries, account updates, and payment processing. - Product Information and Upselling
Providing detailed product knowledge while identifying opportunities to upsell relevant offerings. - 24/7 Support
Round-the-clock availability to cater to your customers’ needs anytime, anywhere.
Industries We Serve
Our inbound services cater to industries such as:
E-Commerce
Order processing, returns management, and customer care.
Banking & Finance
Account assistance, transaction support, and information dissemination.
Healthcare
Patient support, appointment scheduling, and inquiries.
Retail
Loyalty program support, promotions, and product inquiries.
IT & Software
Technical support and troubleshooting services.
Travel & Hospitality
Booking management and travel assistance.