Our Brand Legacy
Unit Infotech Business Solutions
At Unit Infotech Business Solutions, we specialize in BPO and RPO services, delivering reliable outsourcing solutions for businesses worldwide. With over 15 years of experience, our skilled team focuses on customer support, call center operations, and back-office processing to help organizations improve efficiency, enhance customer satisfaction, and achieve sustainable business growth.
Our Journey
Founded in 2010 as Unit Infotech, the company began its journey providing business support and outsourcing services to help organizations improve operational efficiency. Over time, we expanded our capabilities in customer support, call center operations, back-office processing, and business process outsourcing.
Recognizing the growing demand for specialized services, we launched two key subsidiaries:
• Pyramid RPO (2012) – A recruitment process outsourcing firm that collaborated with global organizations such as Wipro, HCL, and IBM to streamline talent acquisition and workforce management.
• Second Foundation (2017) – A specialized division focused on healthcare support services, BPO operations, and business process optimization to help organizations enhance productivity and service quality.
In 2022, we rebranded as Unit Infotech Business Solutions, bringing together our experience in outsourcing, customer support, and operational services to deliver reliable, scalable BPO solutions for businesses across industries.
What We Do
We support businesses with reliable outsourcing solutions that improve operational efficiency and customer satisfaction. Our experienced team delivers professional BPO services designed to help companies streamline processes and focus on growth.
Our core services include:
✅ Inbound Call Center Support – Handling customer queries, service requests, and support calls with professionalism and efficiency.
✅ Outbound Calling Services – Sales calls, lead generation, follow-ups, and customer engagement campaigns.
✅ Customer Support (Chat & Email) – Quick and effective assistance through live chat and email support channels.
✅ Back Office Processing – Data entry, order processing, documentation management, and administrative support.
✅ Technical & Helpdesk Support – Providing technical assistance and troubleshooting support to customers.
Why Choose Us?
✔ Proven Track Record – 15+ years of experience delivering reliable BPO and customer support solutions.
✔ Industry Expertise – Strong experience in call center operations, customer service, recruitment outsourcing, and business process management.
✔ Efficient Operations – Skilled teams and streamlined processes designed to improve service quality and operational efficiency.
✔ Global Clientele – Trusted by organizations across telecom, banking, e-commerce, healthcare, and other industries.
✔ Customer-Focused Approach – Customized outsourcing solutions tailored to meet each client’s business goals and support requirements.
Our Vision & Mission
🔹 Vision – To become a trusted global provider of BPO, customer support, and outsourcing services that help businesses grow and succeed.
🔹 Mission – To deliver reliable, scalable, and high-quality BPO solutions that enhance customer experience and improve business performance.
The Future Ahead
We are expanding our capabilities into AI-driven automation, advanced customer support operations, and business process outsourcing solutions. With a strong commitment to innovation and service excellence, we help businesses streamline operations, improve customer experiences, and achieve sustainable growth in a rapidly evolving business environment.